Return and Refund Policy
7 Calendar Days
A return or size-exchange request must be submitted within 7 calendar days of delivery. The delivery date shown by the carrier tracking is considered Day 1.
Return Shipping
Return shipping must be arranged and paid for by the customer. Wools Boutique Uomo does not provide prepaid return labels as standard.
Return Condition
Items must be returned unused, unworn except for normal fitting, unwashed, unaltered, with all original tags attached and without signs of wear or use.
Refund Timing
Once the returned parcel has been delivered to WBU and inspected, an approved refund is processed within 14 working days, calculated from the carrier-recorded delivery date of the return.
Start Your Return
Return for Refund
Follow these steps if you wish to return an item and request a refund.
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1
Submit Your Return Request
Submit your request within 7 calendar days of delivery. Include your order number and any useful information about the reason for the return.
If you would like WBU to arrange a FedEx pickup on your behalf, indicate this in the request form. We will confirm the pickup cost before arranging collection; where a refund is due, that cost will be deducted from the refund.
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2
Wait for Return Authorisation
WBU will review your request and provide the return instructions. Please do not send the parcel before the return has been authorised.
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3
Prepare & Ship the Item
Carefully repack the item using the same protective covers supplied with your order and make sure that all original tags remain attached. Place the item back inside the original shipping box, close it securely with packing tape and arrange the return shipment at your own expense using FedEx. Ship to this address:
Wools Boutique Uomo
13 Grand-Rue
1204 Geneva, Switzerland
Tel. +41 79 518 10 88 -
4
Send WBU the Tracking Number
Once the parcel has been shipped, send the tracking number to WBU so that the return can be monitored until delivery.
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5
Inspection & Refund
After delivery to WBU, the item is inspected. If the return complies with this policy, the refund process begins. The 14-working-day refund period is calculated from the date on which the carrier tracking records the return as delivered to WBU.
Use the dedicated form below to create a dated return request and receive an automatic confirmation by email.
Return for Size or Colour Exchange
Follow these steps if you wish to request a replacement size or colour.
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1
Submit Your Exchange Request
Submit your request within 7 calendar days of delivery. Include your order number and specify the size or colour you would like to receive.
If you would like WBU to arrange a FedEx pickup on your behalf, indicate this in the request form. We will confirm the pickup cost before arranging collection; where a refund is due, that cost will be deducted from the refund.
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2
Wait for Return Authorisation
WBU will verify availability of the requested replacement and provide the return instructions. Please wait for both the return authorisation and confirmation of replacement availability before shipping the parcel.
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3
Prepare & Ship the Item
Carefully repack the item using the same protective covers supplied with your order and make sure that all original tags remain attached. Place the item back inside the original shipping box, close it securely with packing tape and arrange the return shipment at your own expense using FedEx. Ship to this address:
Wools Boutique Uomo
13 Grand-Rue
1204 Geneva, Switzerland
Tel. +41 79 518 10 88 -
4
Send WBU the Tracking Number
Once the parcel has been shipped, send the tracking number to WBU so that the return can be monitored until delivery.
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5
Replacement Shipment
The replacement is prepared only after the original item has been received and inspected by WBU. During the return period, WBU will reserve the agreed replacement item for the customer, subject to the availability confirmed when the return is authorised. Any applicable cost for the replacement shipment will be communicated before dispatch.
Use the dedicated form to create the request and receive an automatic confirmation by email.
Return Conditions
Items Must Be Returned in Original Condition
Returned merchandise must be suitable for resale and must not show evidence of actual wear or use. Please handle the item with the same care you would expect when receiving a new garment: try it on only for the time necessary to assess fit and keep it away from anything that could mark, alter or affect the fabric or its original condition.
Trying an item on to assess fit is different from wearing or using it.
Packing, Courier & Tracking
Original Packaging
Items must be returned with their original packaging, protective cover and all original tags. Product packaging must itself be protected inside a suitable shipping box and must not be used as the external shipping case.
FedEx
Returns should be sent with FedEx using a tracked shipping service. If you intend to use a different courier, please indicate this in your return request and wait for WBU's confirmation before shipping. National postal services should not be used unless expressly agreed by WBU.
Tracking Number
After shipping the return, the customer must provide WBU with the tracking number. The return is considered delivered to WBU on the delivery date recorded by the carrier tracking.
Country of Return
Returns are accepted only when shipped from the same country to which the original order was delivered.
Defective or Incorrect Item
If you believe an item is defective or you received an incorrect item, contact WBU before shipping it back and provide photographs together with a description of the issue.
Customs & Additional Costs
Return shipping, duties and customs costs associated with a customer return are the customer's responsibility. Additional costs incurred because a return was sent incorrectly or outside the authorised procedure may be deducted from the applicable refund.
Refunds
Original Payment Method
Approved refunds are credited to the original payment method used for the purchase, including the original credit card, PayPal account or bank account where applicable.
Refund Currency
Refunds are processed in the same currency used for the original purchase. WBU is not responsible for differences caused by subsequent currency exchange-rate fluctuations.
Shipping & Transaction Costs
The refund amount is calculated net of any non-refundable outbound shipping costs, return-related customs charges and transaction or bank charges applicable to the original order or return.
Non-Compliant Returns
WBU may refuse unauthorised returns or returns that do not comply with the conditions stated on this page. In such cases, the goods may be returned to the customer at the original shipping address and at the customer's expense.
Need Help with a Return?
If you are unsure whether you should request a refund or a size exchange, or you need clarification before sending an item back, contact Wools Boutique Uomo before arranging the return shipment.
Return & Refund Request
Complete the form below to submit your return request. Please wait for Wools Boutique Uomo's authorisation before arranging or shipping the return parcel.
Size / Colour Exchange Request
Complete the form below and specify the size or colour you would like to receive. Please wait for WBU's return authorisation and confirmation of replacement availability before shipping.